Refund policy

Belle Bijouix — Refund Policy (clean version)

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. The return window starts the day tracking shows "Delivered." For split-package orders, the window starts from the delivery date of the final package.

To be eligible for a return, your item must be:

Unworn and unused, with original tags attached
In its original packaging with the SKU label intact
Accompanied by your receipt or proof of purchase

We do not accept exchanges of any kind. The fastest way to get a different item is to return the original and place a new order once your return is accepted.

How to start a return

Contact us at johnessa@bellebijouix.com to request a return. If approved, we'll send you instructions on how and where to send your package.

Return address: Belle Bijouix, 17110 Gunn Hwy, Odessa, FL 33556, United States

Items sent back to us without first requesting a return will not be accepted.

Returns must be shipped back to us within 7 days of your return request to qualify for a full refund. Return shipping is the customer's responsibility unless the return is due to a shipping error or damaged item.

Orders returned without meeting the above criteria are subject to a 20% restocking fee, or we may decline the return entirely. Shipping and handling charges are non-refundable.

Damages and issues

Please inspect your order upon delivery and contact us immediately at johnessa@bellebijouix.com if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.

Non-returnable items

The following items cannot be returned:

Sale items and gift cards
Perishable goods, custom products, and personal-care goods
Hazardous materials, flammable liquids, and gases

If you have questions about a specific item, please get in touch before ordering.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether the refund was approved. Please allow 5–7 business days from the day we receive the package for processing. If approved, you'll be refunded to your original payment method within 10 business days of approval. Your bank or credit card company may take additional time to post the refund.

If more than 15 business days have passed since we approved your return and you haven't received your refund, please contact us at johnessa@bellebijouix.com.

European Union 14-day cooling-off period

If your merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must still be unworn, unused, with tags, in its original packaging, and accompanied by proof of purchase.